Refund policy

Last updated: [DATE]

We want you to be happy with your Cox Rub. Here's how we handle refunds and returns.

The short version

  • Damaged in shipping? We'll replace it or refund you. Email us within 30 days with a photo.
  • Wrong product or missing item? Same — we'll fix it.
  • Tried it and didn't like it? Email us and tell us why. We'll work something out.
  • Opened bottles can't be returned for health and safety reasons (it's a food product), but we still want to hear from you if you're unhappy.

We're a small business. We're going to do right by you.

What we'll always replace or refund

1. Damaged shipments. If your bottle arrives broken, leaking, or otherwise damaged, send us a photo within 30 days of delivery and we'll send a replacement or refund the full purchase price — your choice.

2. Wrong product. If we shipped the wrong thing or missed an item from your order, we'll fix it at no cost.

3. Lost in transit. If your tracking shows the package didn't arrive (and it's not just sitting in your bushes), we'll work with the carrier and make it right.

Opened bottles

Because Cox Rub is a consumable food product, we can't accept returns of opened bottles — federal food safety rules don't allow us to put them back in inventory.

But: if you opened a bottle and something is wrong with it (off smell, contamination, doesn't taste right), email us with a photo and we'll absolutely make it right.

"I just didn't like it"

If you tried Cox Rub and it wasn't your thing — first, we'd love to know why (it actually helps us). Email us. We'll usually offer a refund or store credit, especially on first orders, because we'd rather have you walk away with a good experience than feel stuck.

How to request a refund or replacement

Email hello@coxrub.com with:

  1. Your order number (in your confirmation email)
  2. What went wrong (briefly)
  3. A photo, if applicable (damage, wrong product, etc.)

We'll respond within 1–2 business days. Most issues are resolved within a week.

Refund processing

  • Approved refunds are processed back to your original payment method.
  • It usually takes 5–10 business days for the refund to appear in your account, depending on your bank or card issuer.
  • We'll send you a confirmation email when the refund is processed.

Order cancellations

If you need to cancel an order, email us as soon as possible. We try to ship within 1–3 business days, so the sooner the better.

  • Before it ships: We'll cancel and refund you in full.
  • After it ships: We can't recall it, but we can work with you on a return for an unopened bottle.

Change of address

Need to change your shipping address after ordering? Email us right away. If we haven't shipped yet, we can update it. If we have, you'll need to coordinate with the carrier (we'll help where we can).

Questions

Email hello@coxrub.com. Real person, real reply.

Cox BBQ, LLC [UPS Mailbox address] [City, TX ZIP]

★ ★ Perfected in Arkansas. Made in Texas. ★ ★