Shipping policy
Last updated: [DATE]
Here's how, where, and when we ship Cox Rub.
Where we ship
Currently: All 50 U.S. states (including Alaska and Hawaii) and most U.S. territories.
Not yet: International shipping. (Want Cox Rub somewhere outside the U.S.? Email us — we may be able to work something out for special cases.)
Processing time
Most orders ship within 1–3 business days.
If we're at a vending event or there's a holiday in the mix, it might take an extra day or two. We'll let you know if anything looks delayed.
You'll receive a shipping confirmation email with tracking as soon as your order goes out.
Tracking
You'll get a tracking number by email as soon as your order ships. Click the link to follow your package.
If your tracking hasn't updated in 3+ business days after shipping, email us — we'll check in with the carrier.
Damaged, lost, or missing packages
We package every bottle carefully, but stuff happens.
- Damaged in transit? Email us within 30 days with a photo. We'll send a replacement or refund.
- Marked delivered but not received? First check around your property and with neighbors. If it's truly missing, email us and we'll work with USPS to figure it out.
- Stolen package? Once it's marked delivered to the correct address, the carrier considers it complete. We'll do everything we reasonably can to help — but stolen packages are generally a claim with USPS.
See our Refund Policy for more.
Address accuracy
Please double-check your shipping address before submitting your order.
If you enter the wrong address and the package goes to the wrong place, we'll do our best to help, but we can't always recover it. We'll work with you on a discounted reorder.
If you spot an address mistake right after ordering, email us immediately at hello@coxrub.com — if we haven't shipped yet, we can fix it.
Holidays and weekends
We process orders Monday through Friday, excluding U.S. federal holidays. Orders placed Friday afternoon, Saturday, or Sunday typically ship the following Monday or Tuesday.
Around major holidays (Thanksgiving, Christmas, July 4th — the big BBQ days) we'll post processing-time updates on our homepage and announce them in Rubbing Club emails.
Wholesale, bulk, and event orders
Need a larger quantity? Different shipping arrangement?
Email wholesale@coxrub.com with your details and we'll work something out.
Questions
Email hello@coxrub.com. Real person, real reply.
Cox BBQ, LLC
★ ★ Perfected in Arkansas. Made in Texas. ★ ★